/* Help uses Prep's DM Sans, blue actions and shared colour tokens. */
html.support-open{overflow:hidden}
#open-help{display:inline-flex;align-items:center;gap:5px;min-height:36px}
.sh-unread{width:7px;height:7px;flex:none;border-radius:50%;background:var(--prep);box-shadow:0 0 0 3px var(--prep-soft)}
.sh-unread[hidden],.sh-dialog [hidden],.sh-rating [hidden]{display:none!important}
.sh-dialog{position:fixed;inset:0 0 0 auto;margin:0;width:540px;max-width:100%;height:100dvh;max-height:100dvh;border:0;border-left:1px solid var(--line);padding:0;background:var(--card);color:var(--ink);font:15px/1.6 var(--font);overflow:auto;overscroll-behavior:contain;box-shadow:-18px 0 70px #0f223629}
.sh-dialog::backdrop{background:rgb(15 34 54 / 40%)}
.sh-head{position:sticky;top:0;z-index:1;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:25px 28px 20px;background:var(--card);border-bottom:1px solid var(--line)}
.sh-head .label{font-size:10px;letter-spacing:.1em;color:var(--prep)}
.sh-head h2{font-size:29px;margin-top:7px;line-height:1.2}
.sh-close{display:grid;place-items:center;flex:none;width:40px;height:40px;background:var(--bg2);color:var(--ink);border:1px solid var(--line);border-radius:50%;font-size:26px;cursor:pointer;line-height:1}
.sh-close:hover{background:var(--prep-soft)}
.sh-body{padding:20px 28px 28px;min-width:0}
.sh-intro{font-size:14px;color:var(--muted);margin:0 0 23px;max-width:43ch}
.sh-fieldset{border:0;padding:0;margin:0;min-width:0}
.sh-fieldset legend{font-weight:650;font-size:14px;margin-bottom:12px;padding:0}
.sh-problems{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}
.sh-problem{position:relative;min-height:64px;padding:12px 14px;text-align:left;background:var(--card);border:1px solid var(--line);border-radius:10px;font:500 13px/1.45 var(--font);color:var(--ink);cursor:pointer;overflow-wrap:anywhere}
.sh-problem:hover{background:var(--bg)}
.sh-problem[aria-pressed=true]{color:var(--prep-dark);background:var(--prep-soft);border-color:var(--prep);box-shadow:inset 0 0 0 1px var(--prep)}
.sh-dialog .f{margin-top:20px}
.sh-dialog textarea{font-size:14px;min-height:110px}
.sh-dialog input[type=email]{display:block;width:100%;min-width:0;padding:11px 13px;border:1px solid #c9d5e1;border-radius:10px;background:var(--card);color:var(--ink);font:14px var(--font)}
.sh-optional{font-weight:400;color:var(--muted)}
.sh-caption{font:12px/1.6 var(--font);color:var(--muted);margin:7px 0 0}
.sh-context{font-size:12px;color:var(--prep-dark);padding:10px 12px;background:var(--prep-soft);border-radius:8px;margin:14px 0 0}
.sh-transcript{display:flex;align-items:flex-start;gap:10px;padding:14px;border:1px solid var(--line);border-radius:10px;background:var(--bg);font-size:13px;line-height:1.5;margin:22px 0 15px;cursor:pointer}
.sh-transcript input{width:18px;height:18px;flex:none;margin:2px 0 0;accent-color:var(--prep)}
.sh-transcript small{display:block;font-size:12px;color:var(--muted);margin-top:4px}
#sh-send{margin-top:18px}
.sh-transcript:not([hidden])~#sh-send{margin-top:0}
.sh-error{color:var(--bad);font-size:13px;line-height:1.6;margin:12px 0}
.sh-footer{border-top:1px solid var(--line);padding:16px 28px max(16px,env(safe-area-inset-bottom));font-size:12px;color:var(--muted);background:var(--bg)}
.sh-ticket{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin:0 0 18px}
.sh-ticket h3{font-size:16px}.sh-ticket span{font-size:12px;color:var(--muted)}
.sh-messages{display:grid;gap:14px;min-width:0}
.sh-message{padding:15px 17px;background:var(--bg2);border:1px solid var(--line);border-radius:12px;min-width:0}
.sh-message-user{margin-left:28px;background:var(--prep-soft);border-color:transparent}
.sh-message-bot,.sh-message-owner{margin-right:18px}
.sh-message-owner{border-left:3px solid var(--prep)}
.sh-sender{font-size:11px;font-weight:650;color:var(--muted)}
.sh-message-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.7;margin:6px 0 0}
.sh-message-system{border:0;background:none;padding:0 8px;color:var(--muted)}
.sh-message-system .sh-message-text{font-size:12px}.sh-message-system .sh-sender{display:none}
.sh-links{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}
.sh-links a{display:inline-block;font-size:12px;line-height:1.5;padding:6px 10px;border-radius:6px;background:var(--card);border:1px solid var(--line);text-underline-offset:3px;overflow-wrap:anywhere}
.sh-status{font-size:13px;color:var(--muted);padding:14px 0 4px;margin:10px 0}
.sh-actions{display:flex;gap:9px;flex-wrap:wrap}
#sh-reply-form{border-top:1px solid var(--line);margin-top:22px}#sh-reply-send{margin-top:10px}
.sh-dialog button:disabled{cursor:default;opacity:.55}
.sh-dialog :focus-visible,.sh-rating :focus-visible{outline:3px solid var(--prep);outline-offset:3px}
#sh-title:focus,#sh-conversation-title:focus{outline:none}
.support-hook{font-size:13px;font-weight:600;text-decoration:underline;text-underline-offset:3px;line-height:1.6;cursor:pointer;padding:4px 0;white-space:normal}
.notice.bad .support-hook{color:var(--bad)}
.call .support-hook{color:#c2d3ff}.micfix>.support-hook{margin-top:10px}
.support-hook-row{margin-bottom:0}
.sh-rating{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:24px;margin-top:20px;min-width:0;grid-column:1/-1}
.sh-rating h2{font-size:20px;line-height:1.35}.sh-rating .sh-caption{margin-top:6px}
.sh-rating-options{display:flex;gap:10px;flex-wrap:wrap;margin-top:17px}
.sh-rating-option{background:var(--card);border:1px solid var(--line);border-radius:8px;padding:10px 19px;font:600 14px var(--font);color:var(--ink);cursor:pointer;min-height:42px}
.sh-rating-option:hover{background:var(--bg)}
.sh-rating-option[aria-pressed=true]{background:var(--prep-soft);color:var(--prep-dark);border-color:var(--prep);box-shadow:inset 0 0 0 1px var(--prep)}
.sh-rating-more{max-width:620px;border-top:1px solid var(--line);padding-top:4px;margin-top:17px}
.sh-rating-more textarea{min-height:78px;font-size:14px}
.sh-rating-actions{display:flex;align-items:center;gap:18px;flex-wrap:wrap;margin-top:10px}
.sh-rating-help{font-size:13px}.sh-rating-status{font-size:12px;color:var(--muted);margin:12px 0 0}
.sh-rating-status:empty{display:none}.sh-rating-status.sh-error{color:var(--bad)}
@media(max-width:600px){
  .appbar-in{height:auto;min-height:64px;flex-wrap:wrap;padding-top:10px;padding-bottom:10px;row-gap:5px}
  .appbar .navright{gap:12px;flex-wrap:wrap;white-space:normal;max-width:none}
  .appbar #open-progress,.appbar #open-help,.appbar #open-invite{font-size:12px}
  .sh-dialog{width:100%;border-left:0}
  .sh-head{padding:20px}.sh-body{padding:20px}.sh-head h2{font-size:26px}
  .sh-head .label{font-size:9px}.sh-problem{padding:11px;font-size:12px;min-height:66px}
  .sh-footer{padding-left:20px;padding-right:20px}.sh-message{padding:13px}
  .sh-message-user{margin-left:18px}.sh-message-bot,.sh-message-owner{margin-right:10px}
  .sh-rating{padding:20px}.sh-rating h2{font-size:18px}.sh-rating-options{gap:8px}
  .sh-rating-option{flex:1;padding:10px 12px;white-space:nowrap}
}
@media(prefers-reduced-motion:reduce){.sh-dialog *,.sh-rating *{scroll-behavior:auto!important;transition:none!important}}