Help & troubleshooting

The key was copied incompletely or from the wrong place.

1. Open aistudio.google.com/apikey, click Create API key, then Copy.
2. Paste the whole key (a long string — older keys start with AIza, newer ones with AQ.) and press Test.
3. If Google says the key is “not allowed to use Gemini”, create a new key in a new project from the same page.

It is a scan or a photo. With a Gemini key entered, the app reads it for you automatically — press Save again. Otherwise export the resume from Word as PDF, or upload the .docx directly.

Click setup in the overlay's header (next to pause). The same setup screen opens with everything pre-filled — change what you need, press Save, and choose Restart now so the new settings apply. Your license and trial are untouched.

Click More info → Run anyway. The installer is unsigned (signing certificates cost more than the app earns for now). It installs only into your own user folder, needs no admin rights, and adds a Start-menu and Desktop shortcut. Prefer no installer? The portable Interview-Sarthi.exe on the releases page runs from anywhere.

Windows found no audio device. This happens on desktop PCs with nothing plugged into the audio jack, or when the sound device is disabled.

1. Plug in headphones or speakers (and a microphone or headset if you have one).
2. Right-click the speaker icon in the taskbar → Sound settings → make sure an Output device and an Input device are listed and not disabled.
3. Close and start Interview Sarthi again. It listens to whatever Windows plays through, so a working output device is required.

The app listens to the device Windows plays sound through. Check, in order:

1. Sound is actually playing through the computer (not a Bluetooth headset paired to your phone).
2. Click setup in the overlay's header and set Interviewer / desktop sound to the exact device you hear the call on — the one showing a moving green bar in Windows Sound settings.
3. Exclusive-mode audio apps (some games, DAWs) block capture — close them.

Your microphone is picking up the speakers. Use headphones or earphones — any kind. In the wizard, Your microphone should be your mic, not “Stereo Mix”.

Click setup in the overlay's header and check the resume line says “Resume ready: N lines”. If it says it could not be summarised, press Save again with internet on. Also check Your field is filled — it tunes the answers.

On Windows 10 (2004+) and 11 the window is excluded from capture by Teams, Zoom, Meet and OBS. It is not hidden from a phone camera, from Windows 10 older than 2004, or from some proctoring software. Share a single window rather than the whole screen when you can.

Normal: Google limits a live session to about 10 minutes, and the app reconnects and carries the conversation over. You lose at most a few seconds. If it repeats every few seconds, your internet is dropping — switch to a wired connection or mobile hotspot.

The pass ran its 30 or 90 days, or the payment was refunded. Buy a new pass from the pricing section, paste the new key, click Activate. Your resume and settings are kept.

A key works on two computers. On the old computer click setup in the overlay's header → License → Release this device. If you no longer have that computer, email us with your key and we will release it.

Check spam for an email from Dodo Payments (the payment processor). The key is also shown on the page you were sent to after paying. Still nothing after 15 minutes: email us with the payment email address.

If the app does not work on your computer and the steps above do not fix it, email us within 7 days of purchase with what you tried; we refund in full. Refunds go back to the original payment method in 5–7 working days.